Privacy Policy

We respect user privacy and are committed to protecting personal data. This Privacy Policy explains how we collect, use, and store information when you use the app or its related services.

1. Information We Collect

We may collect information provided by the user while using the app, including:

Full name
Mobile number
Email address
Passport information
National ID information
Family registry information
Text copied from Tawakkalna
Uploaded files and documents
Request and appointment details related to the service

2. How We Use the Information

Your information is used only for purposes related to providing the service, including:

Filling out and printing visa application forms
Preparing and storing requests
Following up on request status
Communicating with the user regarding the request
Issuing documents or files related to the service
Improving service quality and user experience

3. Information Sharing

We may share information only when necessary with parties involved in delivering the service, such as visa-related authorities or service centers, and technical service providers involved in operating the app or storing requests.

We do not sell or rent user data to any third party.

4. Data Storage and Protection

We take reasonable and appropriate measures to protect data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage method can be guaranteed to be 100% secure.

5. Data Retention

We retain data for as long as necessary to provide the service or meet operational or legal requirements. After that, data may be deleted or minimized when there is no legitimate need to retain it.

6. User Rights

Users may request:

Access to their data
Correction of their data
Deletion of their data, unless retention is required for operational or legal reasons
Information about how their data is used

7. User Files and Documents

Any documents or data uploaded by the user are used only for fulfilling the related service request, such as preparing the visa request or storing the file within the request record.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the app after updates means acceptance of the updated version.

9. Contact

For any privacy-related questions or requests concerning personal data, users may contact us through the approved contact methods provided in the app or by contacting the service owner.