Privacy Policy - Khatam App

We respect user privacy and are committed to protecting personal data. This policy explains how we collect, use, store, and share information when using the "Khatam" application and its related services.

By using the application, you agree to the collection and use of your data as described in this policy, strictly for providing the service such as filling and printing forms, storing requests, and managing them.

1. Information We Collect

We may collect data provided directly by the user, including but not limited to:

Full name
Phone number
Email address
Passport number and passport details
Date of birth
National ID information
Family record information
Data copied from other apps (such as Tawakkalna) and pasted into the app
Uploaded documents and files
Requests, bookings, and application-related data

2. Source of Data

All data is provided directly by the user through forms in the app or manually copied and pasted from external sources under the user's control.

3. Purpose of Data Use

The collected data is used only for service-related purposes, including:

Filling and printing visa application forms
Creating and storing user requests
Editing and managing requests
Tracking request status
Communicating with the user regarding their requests
Generating documents related to the service
Improving user experience

4. Data Storage

Data is securely stored on private servers used to operate the application and manage user requests, allowing users to access, review, and edit their data when needed.

5. Data Sharing

We do not sell or rent user data.

Data may only be shared when necessary with relevant entities involved in processing visa applications or with technical service providers required to operate the application.

6. Data Protection

We implement reasonable security measures such as secure connections and restricted access to protect data from unauthorized access, misuse, or disclosure.

However, no system can guarantee complete security.

7. User Files and Documents

Any files or documents uploaded by the user are used only to process the requested service and are stored as part of the user's request.

8. User Rights

Access their personal data
Request corrections or updates
Request deletion of data (unless required legally)
Ask about how their data is used

9. Sensitive Data

Since the application may handle sensitive personal data (such as passport numbers and identity information), we ensure that such data is used strictly for the intended service and never for marketing or unrelated purposes.

10. Policy Updates

This policy may be updated from time to time. Continued use of the app indicates acceptance of any updates.

11. Contact

For any privacy-related inquiries, please contact us at:

al3aredh@gmail.com